The Store offers official Disagree merchandise, including apparel, collectibles and other products made available from time to time. Seller / Business Name: V.E.P Global Business Address: Plaza Mont Kiara Website: disagreebandmusic.com Email: theband@disagreemusic.com Customer Support (WhatsApp): +60172742422 Customer Support Hours: Monday – Friday, 11 AM – 6 PM (MYT)

We make reasonable efforts to ensure that product descriptions, specifications, sizing, images and other information displayed on the Store are accurate. However, colours and appearance may vary slightly depending on lighting, photography, screen settings and manufacturing processes. Product measurements may also be subject to reasonable manufacturing tolerances. Customers are responsible for reviewing product information, available options and sizing information before completing an order.

All products are subject to availability. Adding an item to your cart does not reserve the item. An order is only confirmed once payment has been successfully completed and an order confirmation has been issued. We reserve the right to limit quantities, discontinue products or cancel an order where an item becomes unavailable. If payment has already been received for an item that we are unable to fulfil, the affected amount will be refunded.

All prices displayed on the Store are in Malaysian Ringgit (MYR) unless otherwise stated. Prices may change from time to time without prior notice. Any price change will not affect orders that have already been successfully confirmed. Shipping fees and any other applicable charges will be displayed before the customer completes payment. In the event of an obvious pricing or technical error, we reserve the right to cancel the affected order and issue a full refund.

Customers are responsible for ensuring that all information provided during checkout is accurate and complete, including:

• Full name
• Email address
• Contact number
• Delivery address
• Product selection
• Size or variant
• Quantity

Please review your order carefully before making payment. Once an order has entered processing or fulfilment, we may not be able to accommodate changes to the product, size, quantity or delivery information.

Payment must be completed using one of the payment methods made available during checkout. An order will not be considered confirmed until payment has been successfully authorised. If a payment is declined, unsuccessful or reversed, the order may not be processed. All payment transactions may also be subject to the terms and security procedures of the relevant payment provider, bank or financial institution.

Promotional codes are subject to their individual campaign terms and validity periods. Unless otherwise stated:

• Promotional codes cannot be exchanged for cash.
• Only one promotional code may be used per eligible transaction.
• Promotional codes cannot be applied retrospectively to completed purchases.
• A promotional code may not be combined with another promotion.
• We reserve the right to reject codes that are expired, invalid, duplicated, improperly obtained or used in breach of the applicable campaign terms.

Homemade Jammers Promotional Codes Where a unique promotional code is issued exclusively to a Homemade Jammers member, the code is intended solely for the recipient and may be limited to one-time use. Such codes should not be resold, duplicated or distributed publicly. We reserve the right to cancel or invalidate a promotional code if there is reasonable evidence of misuse, duplication or unauthorised distribution.

Orders will be delivered to the address provided during checkout. Estimated order processing time: 2–5 BUSINESS DAYS Estimated delivery time within Malaysia: 3–7 BUSINESS DAYS AFTER DISPATCH Where international shipping is available, estimated delivery times and applicable shipping charges will be displayed or communicated before fulfilment. Delivery times are estimates and may be affected by courier operations, public holidays, peak periods, weather, customs clearance or circumstances beyond our reasonable control. Customers are responsible for providing a complete and accurate delivery address. Additional delivery charges resulting from an incorrect or incomplete address, failed delivery attempt or unclaimed parcel may be borne by the customer where appropriate.

Where tracking is available, tracking information may be provided once the order has been dispatched. A parcel may be considered delivered when the courier's tracking system confirms successful delivery to the address supplied by the customer. If you believe your parcel has been lost or incorrectly delivered, please contact Customer Support as soon as possible so that we can assist with the courier investigation.

Returns, exchanges and refunds are governed by our Return & Refund Policy. Customers may request a return within 7 days of receiving an order, provided that the item is:

• Unworn
• Unused
• Unwashed
• In its original condition
• Returned with its original tags, packaging and included accessories
• Free from damage, stains, odours or alterations

Items that do not meet these requirements may not be eligible for a return or refund. For returns resulting from a change of mind, incorrect size selection or another customer-related reason, return shipping costs will be borne by the customer. Where an incorrect or defective item has been supplied due to our error, we will arrange an appropriate replacement, exchange or refund and cover the applicable return shipping costs. Approved refunds will normally be processed to the original payment method within 7–14 business days, subject to the processing time of the payment provider. Original shipping charges are generally non-refundable unless the return is due to an error on our part. These Terms do not limit any rights or remedies that a customer may have under applicable Malaysian consumer protection laws.

Return requests must be submitted within the applicable return period via: WhatsApp: +60172742422 Operating Hours: Monday – Friday, 11 AM – 6 PM (MYT) Please provide:

• Order number
• Customer name
• Description of the issue
• Clear photographs where applicable

Our team will review the request and provide further instructions.

If you wish to cancel an order, please contact Customer Support as soon as possible. Cancellation requests are not guaranteed once an order has been confirmed, processed, packed or dispatched. Where cancellation is possible, any applicable refund will be made using the original payment method. We reserve the right to cancel an order in circumstances including:

• Product unavailability
• Payment failure
• Suspected fraudulent activity
• Incorrect pricing
• Technical or system errors
• Breach of these Terms & Conditions

Where we cancel a fully paid order, the applicable amount will be refunded.

All content appearing on the Store, including but not limited to:

• Disagree's name and branding
• Logos
• Artwork
• Album artwork
• Merchandise designs
• Photographs
• Graphics
• Videos
• Text
• Website content

is owned by or used with permission by Disagree and/or the relevant rights holder. No content may be reproduced, copied, distributed, commercially exploited or used to manufacture unauthorised merchandise without prior written permission. Purchase of merchandise does not transfer any intellectual property rights to the purchaser.

You must not use the Store:

• For fraudulent or unlawful activities
• To interfere with the operation or security of the website
• To attempt unauthorised access to accounts or systems
• To misuse promotional codes or payment systems
• To reproduce or commercially exploit Store content without permission

We reserve the right to restrict access, cancel orders or take appropriate action where we reasonably believe the Store is being misused.

We aim to keep the Store available and operating correctly but cannot guarantee uninterrupted access. The website may occasionally be unavailable because of maintenance, technical issues, server problems or circumstances beyond our reasonable control. We reserve the right to modify, suspend or discontinue any part of the Store where reasonably necessary.

To the fullest extent permitted by applicable law, we will not be liable for indirect, incidental or consequential losses arising from the use of the Store or purchase of products where such losses were not reasonably foreseeable. Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under Malaysian law.

We will not be responsible for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, courier interruptions, strikes, government restrictions, system failures or other similar circumstances. Where such an event affects an order, we will make reasonable efforts to inform the affected customer and fulfil or resolve the order as soon as reasonably possible.

Personal information provided through the Store will be handled in accordance with our applicable Privacy Policy and Malaysian data protection requirements. Information may be shared with service providers where reasonably necessary to process payments, fulfil orders, arrange delivery, provide customer support or operate the Store.

We may update these Terms & Conditions from time to time to reflect changes to our Store, policies or applicable requirements. The latest version will be published on the website together with the date of the most recent update. Terms applicable to an order will generally be those in effect when the order was placed.

These Terms & Conditions are governed by the laws of Malaysia. Any dispute arising from the use of the Store or purchase of merchandise will be subject to applicable Malaysian law and any consumer rights or dispute-resolution mechanisms available under Malaysian law.

For questions regarding orders, merchandise, returns or these Terms & Conditions, please contact: Email: theband@disagreemusic.com WhatsApp: +60172742422 Customer Support Hours: Monday – Friday, 11 AM – 6 PM (MYT) By completing a purchase through the Disagree Official Merchandise Store, you acknowledge that you have read and agreed to these Terms & Conditions.